Patrique Mercier Recruitment ES is excited to offer a fantastic opportunity for a Nordic-Speaking Roadside Assistance Specialist for the iconic Mercedes brand in Greece! In this essential role, you will be the go-to person for Nordic-speaking customers facing roadside emergencies, passionately providing the high-quality service synonymous with Mercedes.

Your Responsibilities

• Deliver immediate roadside assistance to Nordic-speaking clients, ensuring a calm and reassuring experience in stressful situations.
• Assess vehicle issues and coordinate efficient solutions tailored to each individual case.
• Maintain open and effective communication with customers, providing updates and guidance throughout the assistance process.
• Accurately record and document each customer interaction and resolution for quality improvement purposes.
• Work in tandem with team members and external providers to ensure fast and reliable service delivery.