Position Overview

Member of the Primary Health Care Team committed to service excellence. Reports to the Health Links-Info Sante Manager.

Responsibilities

• Primary point of interaction with contact centre nurses; hands‑on and leads by example.
• Takes initiative to identify and solve problems.

Experience

• A minimum of one (1) to three (3) years recent experience in contact centre telephone triage.
• Past clinical experience in Emergency Department or Community Health an asset.
• Experience with multiple software applications preferred.
• Experience in education, coaching and performance management an asset.

Education (Degree/Diploma/Certificate)

• Graduate of an approved Registered Nursing educational program.
• Baccalaureate of Nursing preferred or a combination of experience and other advanced education considered.
• Cardiopulmonary Resus...