Elevate customer experience in Oakville as our new Service Delivery Manager for S3 Passenger. This role encompasses relationship management and on-the-ground incident resolution.
Taking ownership of customer interactions, you will be pivotal in both service delivery and application support. As the first Service Delivery Manager, your expertise will be essential in navigating high-value contracts and ensuring adherence to SLAs. With a hands-on approach, you will also resolve daily incidents, ensuring swift and effective solutions for our broad client base.
Key Responsibilities:
• Oversee complex, high-value service contracts
• Drive continuous improvement initiatives
• Analyze and resolve customer service requests
• Engage with governance for service reviews
• Collaborate with Business Consultants for software development
Requirements:
• Bachelor's degree in Business, Management, or IT
• 3-5 years in service delivery management
• Experience with SaaS and...