Bogotá, Distrito Capital de Bogotá, Colombia

Position: Specialist OFR (Freight Forwarding)

Location: GSC BOG

Type: Vollzeit Unbefristet, 46 Global Forwarding, Freight at DHL General Forwarding (Colombia) S.A.S. – OFR Specialist

The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience.

Key Responsibilities

• Ocean operational knowledge covering shipment creation, track and trace and delivery at destination.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
• Effectively communicate with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.
• Meet all commitments t...