Enhance client experiences at Olympia as a Client Service Specialist. This role focuses on fostering personal connections through excellent communication and understanding client inquiries.
Olympia is hiring a Client Service Specialist to act as a reliable contact for clients’ needs. This role requires an individual who thrives in a dynamic setting and is committed to exceeding client expectations. Candidates must be adept at fostering long-term relationships while promoting efficient service delivery.
Key Responsibilities:
• Handle all inbound client inquiries through phone calls
• Conduct follow-up calls to gather necessary information
• Inform clients of documentation and transaction requirements
• Identify client issues and escalate to appropriate resources
• Maintain detailed notes on client interactions
Requirements:
• High school diploma required; further education preferred
• A background in customer service for 1-3 years desired
• Experience in...