Role Overview Location: Mexico City (on‑site, local presence required)
Role type: On‑Site Support / End‑User Support (not a development role)
Focus Areas - Hands‑on hardware and desktop support
- End‑user / floor support
- Local incident handling and coordination
- Physical presence in the office as needed
Profile Expectations - Strong experience in on‑site support environments
- Comfortable with hardware troubleshooting and break/fix
- Able to work independently and interface directly with users
- Prior financial services experience is a plus, but not required
Logistics - Work model: Primarily on‑site (not remote)
- Language: Spanish required; English working proficiency preferred
- Advanced English proficiency
- Mexico City on site
- On‑site office address: Prado Sur 250, Lomas de Chapultepec, Miguel Hidalgo, CP...