Job Overview

The Onsite IT Support Analyst plays a critical role in ensuring the smooth operation of computer systems so that end users in a healthcare environment can perform their work effectively. This is a 100% onsite position — it cannot be performed remotely — and requires previous IT support experience in a healthcare setting.

Salary Range: 50-65K

Eligible for Discretionary Bonus: Yes

Location Type: Onsite in Office & Client Site

Job Type: Full Time

Vacancy: Position Available Now

Must have reliable vehicle to travel between client sites (Whitby, Courtice, Ajax)

Responsibilities

• Provide first‑contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end‑user issues.
• Build rapport and elicit problem details from service desk customers.
• Prioritize incidents and service requests according t...