Job Overview

Job Name: Onsite Support Technician

Company: Atos

Location: Carretera a General Cepeda 8395, Saltillo, Coahuila, Mexico

Job Type: Full-time | Rotating shifts

Role Overview: At Atos, the Onsite Support Technician plays a critical role in delivering high‑quality, hands‑on IT support at a client location. The position focuses on resolving end‑user technical issues, maintaining system reliability, and providing excellent customer service. The role follows a rotating shift schedule to ensure continuous operational support.

Key Responsibilities

• Deliver on‑site technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, and basic network‑related issues.
• Install, configure, and maintain operating systems, applications, and updates.
• Log, track, and resolve incidents and serv...