The purpose of the role is to lead a team of controllers that provides end to end support to the Pingo driver network. Proactively monitor performance indicators and exception dashboards, resolving problems timeously to ensure that Pingo meets its service level agreement to our customers.


+ Monitor order pipeline and order flow from pick complete to delivery

+ Team stats, analysis and recommendations on improving KPIs

+ Escalation of stores that are falling behind their SLA

+ Proactively manage exceptions - resolving problems timeously to prevent any delays on order

+ Continuous driver attendance management throughout the shift

+ Handle any escalations from Controllers to minimise business disruption, while making note of further training or process changes to prevent escalation in future.

+ Provide regular training and feedback to Controllers, fostering a culture of continuous improvement and development.

+ P...