Lead the Calgary Transit Access operations as an Operations Controller. Ensure effective, secure, and reliable services for Calgarians with disabilities while responding to daily management challenges.
The City of Calgary is seeking an Operations Controller to oversee day-to-day Calgary Transit Access services. This essential role includes managing incidents, scheduling trips, and handling operator queries effectively. Candidates should be committed to public service and have strong communication skills along with experience in a computerized work environment.
Key Responsibilities:
• Manage real-time operations and service interruptions
• Communicate effectively with operators and Passenger Agents
• Schedule same-day trip requests within budget constraints
• Document incidents and notify necessary parties
• Oversee compliance with safety protocols and customer service
Requirements:
• High School diploma or equivalent, with relevant courses
• Minimum 5 year...