Drive operational excellence as the Operations Manager in Professional Services at BlueCat. Focus on optimizing processes, enhancing profitability, and ensuring high-quality service delivery.
In this managerial role, you'll lead forecasting, capacity planning, and operational improvements within the services organization. Collaborate closely with Finance, Sales, and Delivery teams to enhance visibility and execution throughout the services lifecycle. Your expertise will directly influence business scalability and customer satisfaction.
Key Responsibilities:
• Lead forecasting and capacity planning for resource alignment
• Drive efficiency and margin optimization across operations
• Optimize service delivery workflows and processes
• Establish pipeline visibility and manage service backlogs
• Develop performance reporting and dashboards for data insight
Requirements:
• Over 8 years in Professional Services or Operations roles
• Deep understanding of service...