This is the role at the center of how our portfolio actually runs. When a maintenance issue pops up, when a cleaning schedule needs to flex, when a vendor needs to be dispatched, when a guest situation needs a judgment call — you're the call. You make decisions in real time, lead the team on shift, own the outcomes, and use AI daily to do it smarter. HomeHop Property Management is the top-rated short-term rental (Airbnb/VRBO) property manager in Ohio, with properties across Cleveland, Akron, Columbus, Cincinnati, Pittsburgh, and Indianapolis. We're growing fast, and the quality of our real-time operations is a huge part of why. This is a remote role, working on US Eastern time. What you'll own • Run live operations across our portfolio — triage, decisions, coordination, follow-through • Lead the guest messaging team during your shift — set priorities, answer their questions, and have their back when issues escalate • Triage maintenance issues — troubleshoot remotely when you can, dispa...