This is a customer-facing role that manages the order and shipment process for HP products and services with HP's corporate end customers as well as our indirect channel partners (those who sell to end customers).
This role monitors and problem solves so that the operational flow of orders from initial order capture in our SAP system through to final shipment and billing is done properly and correctly.
You will interact with customers throughout the process keeping them informed as to order status and answering inquiries, as well as trouble shooting system and process problems, both within SAP and with adjacent systems and organizations.
A high customer service orientation as well as attention to detail is very important, as well as an organized approach to work.ResponsibilitiesActs as a first point of contact for regular, on-going customer accounts and some top tier customers, on daily operational matters.Resolves operational issues that may arise from the end-to-end sa...