Join CCC in Ottawa as an Export Advisor focused on enhancing export journeys for Canadian businesses. Engage directly with clients, providing valuable insights and resources while working in a hybrid setting.
As an Export Advisor, you will serve as the first point of contact for customer inquiries, helping to triage and connect businesses with essential services. Collaborating closely with the Customer Acquisition team, you’ll contribute to outreach planning and optimize business processes, ensuring exceptional service delivery. Your guidance on U.S. DoD and International Prime Contractor programs will support clients throughout their journey.
Key Responsibilities:
• Log customer inquiries effectively and categorize as Leads
• Conduct discovery calls to assess customer needs
• Develop program expertise for effective referrals
• Plan outreach events to maximize business prospecting
• Gather feedback through Customer Satisfaction interviews
Requirements:
• Degr...