Why you’ll love this job

• The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization.
• Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests.
• The role is part of the Premium Services team within our Mexico City Airport group.

What you’ll do

Responsibilities include comprehensive domestic and international ticketing functions, boarding pass issuance, seat assignments, upgrades, day‑of and future date ticketing, managing guest needs during off‑schedule operations including rerouting travel itineraries, providing operational support which may include meeting customers and assisting with connect...