Job overview

We are looking for a proactive and customer-focused Mid-Level Partner Support Agent to join our growing team. In this role, you will support our partners across the South America region, ensuring a high-quality support experience through effective communication, technical troubleshooting, and strong relationship management.

You will work closely with internal teams to resolve partner queries, identify trends, and continuously improve the overall partner support experience. This is an excellent opportunity for someone with strong analytical skills, a technical mindset, and a passion for delivering exceptional service in a fast-paced international environment.

Responsibilities & Duties

• Provide exceptional support to partners via email and internal support systems with a professional and solutions-oriented approach.
• Manage and resolve partner queries in a timely manner while meeting established quality and customer sat...