Description

Major Job Functions:

• Develop and maintain relationships with customers visiting the branch for parts needs
• Answer calls and respond to emails by providing an outstanding level of service
• Manage the customer pickup area located behind the customer service counter and ensure aged parts bear returned to inventory
• Internal field service and walk in customer parts sales orders
• Sourcing and ordering used parts
• Pulling customer and branch parts orders
• Processing parts credits, core inspections and warranty
• Hydraulic Hose building and processing
• Packing and labeling parts orders for shipment
• Process customer orders
• Participate in parts related special projects and assignments
• Participate in call quality and performance initiatives as required
• Parts delivery and warehouse duties as needed

Other functions may in...