Some of the key responsibilities include:

The provision of technical support, guidance, and best practice standards

Provide a technical referral point for team members and manage performance

Keep the Claims Global and Regional and Local Heads advised of key A losses developments and wider trends.

Periodic claims audit / review

Provide technical training to Claims adjusters within the Claims Unit

Drive a high-performance team to deliver high standard of customer service while continually seeking new ways to deliver innovative claim service

Effective resolution of complexity level claims handled

Accurate and consistent reserving and financial control of claims

Mitigation of indemnity and expense spend

Performance manages the team to maximize best practice compliance and minimize lost economic opportunity

Managing compliance with governance standards and regulatory requirements

Effective communication to all releva...