**Summary**:
As a Human Resources Expert (People Engagement Expert) you will have an exciting opportunity to serve as the first point of contact for employees, managers and People & Organization (HR) community in regard to human resources topics, fostering a positive customer experience by employing a problem-solving approach and maintaining frequent, courteous and empathetic communication.
As part of the People Service & Solutions Services team, this role supports customer queries and processes as per the Novartis Service Catalogue.
This role is to proactively address issues and minimize queries through analysis of Performance Indicators and surveys, continuous improvement, knowledge management and customer education.
**About the Role**:
- Job Description
LI-Hybrid
**Key Responsibilities**:
- Provide rapid, high quality and accurate response/support to all human resources related queries.
- Take ownership for queries and be responsible for case o...