Lead the pet care experience at PetSmart as a Customer Service Supervisor. This key holder position emphasizes customer service excellence while fostering a thriving associate environment.
As a Customer Service Supervisor, you will take charge of ensuring outstanding support for pet parents and facilitating an engaged work environment for associates. Your contributions will directly influence store performance and customer satisfaction. Responsibilities include overseeing operations, mentoring staff, and maintaining necessary safety protocols.
Key Responsibilities:
• Train and mentor associates to enhance service delivery
• Handle customer inquiries and concerns efficiently
• Promote store events and marketing initiatives
• Ensure compliance with company policies and store cleanliness
• Support the sales and operational functions of the store
Requirements:
• At least 2 years of experience in retail with a customer focus
• Leadership experience is a strong ...