Summary

The Pre-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, from contract to installation, before accounts transition to the Post-Launch team. This role requires technical expertise, strong communication skills, and project management ability to deliver a seamless onboarding experience. The Sr Associate also provides menu programming, training, and proactive problem-solving, ensuring white-glove service for Shift4’s SkyTab merchants.

Responsibilities

• Build rapport with merchants to understand their POS needs, reporting requirements, and SkyTab configurations.
• Independently manage the lifecycle of onboarding, including data gathering, configuration, and installation scheduling.
• Program merchant menus, configure online ordering, and ensure marketplace integrations and orders are correct.
• Train merchants on the usage of Shift4 products and services.
• Provide white‑glove service, ...