Primary Focus

• Save new pending orders
• Handle pending order status calls
• Appointment reschedules
• Pending order cancellations

Roles and Responsibilities

• Retention for prospect customers wishing to cancel their order
• Outbound SAV queue
• Field Technician cancellation calls
• Rescheduling service orders for prospect customers
• Review stage code orders to educate customers on installation status
• Partner with dispatch or assignment to move pending orders forward
• Modify pending orders to upgrade or downgrade speeds
• Modify pending orders to add or remove features
• Review drop status
• Modify home/email address for prospect customers

Qualifications

• Experience in sales/retention and customer service is a requirement; must be able to execute basic sales skills in a high performance environment