What you'll do:Job Summary: The Presales Application Specialist role acts as a technical resource for D-IT's channel partners and end users by providing product specifications and product application troubleshooting from the Tripplite.com website via chat, email, and phone call.The specialist will also be responsible for routing requests to the appropriate internal D-IT department when necessary.Job ResponsibilitiesPresales phone, chat, and email support for both internal & external D-IT customersLead qualification and accurate data entry into salesforce.comIdentify customer requirements, recognize pain points, and provide builds of material based off customer expectationsBe a technical resource for D-IT products and their application which includes power quality, racks, cooling, and cables & connectivity product linesDemonstrated ability to effectively interface with internal and external customers in a fast-paced environmentProven interpersonal skills and excellent telephone etiqu...