What you’ll do: Job Summary: The Presales Application Specialist role acts as a technical resource for D-IT’s channel partners and end users by providing product specifications and product application troubleshooting from the Tripplite.com website via chat, email, and phone call. The specialist will also be responsible for routing requests to the appropriate internal D-IT department when necessary.
Job Responsibilities - Presales phone, chat, and email support for both internal & external D-IT customers
- Lead qualification and accurate data entry into salesforce.com
- Identify customer requirements, recognize pain points, and provide builds of material based off customer expectations
- Be a technical resource for D-IT products and their application which includes power quality, racks, cooling, and cables & connectivity product lines
- Demonstrated ability to effectively interface with internal and external customers in a fast-pace...