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IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
The Process Improvement Analyst is responsible for transforming operational, product, and customer data into actionable insights that drive measurable improvements in customer experience, operational efficiency, and product performance. This role goes beyond reporting; it focuses on identifying trends, uncovering root causes, and driving continuous improvement initiatives across multiple teams (Operations, QA, Training, and Client).