Elevate customer experiences as a Process Improvement Lead at TELUS Digital. Drive operational excellence by spearheading impactful initiatives to optimize customer processes and reduce friction across the customer journey.
As a seasoned expert in process improvement, you'll analyze trends and feedback while leading cross-functional programs aimed at boosting efficiency and customer satisfaction. Your expertise in methodologies like Lean Six Sigma will be essential as you facilitate workshops and implement data-driven changes impacting both customer and agent experiences.
Key Responsibilities:
• Analyze customer feedback for improvement opportunities
• Design and lead customer process improvement initiatives
• Facilitate workshops using Lean Six Sigma methodologies
• Manage complex programs with strong project plans
• Communicate effectively across various stakeholder levels
Requirements:
• Proven experience in Lean or Six Sigma methodologies
• Strong anal...