Drive operational excellence as the Process Optimization Manager at Manulife in a hybrid setting in Toronto. Enhance service quality through targeted improvement initiatives within Retirement operations.

Key Responsibilities

• Analyze and improve current business processes
• Implement automation to enhance controls and reduce costs
• Develop explicit documentation and SOPs
• Provide leadership to Business Process Analysts
• Collaborate with cross-functional teams to support transitions

Requirements

• Bachelor’s degree in business or engineering
• Lean Six Sigma Green Belt certification
• 7+ years experience in process improvements
• Proven leadership in financial services
• Proficient in data analysis and problem-solving

Utilize your skills to elevate Manulife's operational practices and foster a culture of continuous improvement.