We are building out a new HCM product to offer to the HRO market. In parallel to the product development effort, we are forming a new, dedicated HCM Services team to deliver an amazing post-sale experience, from implementation and client onboarding to ongoing support and training. This is a unique opportunity to get in on the ground floor of this exciting new initiative for the company. This role will require a “startup mentality,” with the flexibility and adaptability to rapid change, wear multiple hats, and be willing to do what it takes to ensure our customers are happy and successful on this new platform.

Responsibilities

• Assist client users with questions and issues pertaining to the HCM platform
• Troubleshoot and resolve support requests
• Be able to try and replicate the reported issue and escalate any application bugs for further review
• Interact with clients by phone, email, and/or chat to diagnose and troubleshoo...