GENERAL SUMMARY

The Production Planner owns the LATAM production operations tier of client-service responsibilities (daily comms, transparency, feedback loops, corrective actions, operational escalations) for one of our key global clients.

This role is responsible for running the regional production workflow – PMO standards, planning cadence, asset management, tooling/data hygiene, SLA/reporting – to ensure clean, predictable delivery and transparent client operations.

RESPONSIBILITIES

• Daily counterpart to SVP, Operations; run weekly ops reviews/SLA check-ins/QBR-style ops readouts; ensure transparent dashboards and responsiveness; capture feedback and drive corrective actions
• Cross-Functional Agency Integration: Responsible for day-to-day relationship with Mexico City production hubs and client marketing team
• PMO & Governance: Implement intake-scope-plan-execute-QA-release...