At Uber, providing excellent customer support to our users is a core feature of our product experience. As a Safety / Advanced Support Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, striving to build a phenomenal experience in the across different modalities (i.e. Automations, In-App Support, Phone, Chat, etc.). You will have a deep understanding of the goals of the business and seek to act as a key ally to the Ops teams. You will take a data‑driven approach to identify customer struggles and collaborate with the Operations, Product, and CommOps teams to create new processes, or improve existing ones that detract from the customer experience. We are looking for a customer advocate who is an excellent Portfolio Manager, relationship builder, project manager, and process optimizer.