Shape knowledge management as a specialist at Prophix, using your skills to enhance user documentation and AI-driven support across our Financial Performance Platform.
This role focuses on content creation that empowers customers and partners. By collaborating with cross-functional teams, you will ensure that all documentation meets the needs of users, helping them achieve their objectives and streamline their experiences with Prophix tools.
Key Responsibilities:
• Own the content library of the help center
• Simplify complex product information into user-friendly guides
• Collaborate with support teams for effective documentation
• Develop personalized in-app implementation guides
• Analyze content metrics to enhance user experience
Requirements:
• 3–5 years of relevant experience in knowledge management
• Knowledge of JavaScript for guide development
• Familiarity with content tools like Pendo or similar platforms
• Strong writing and communication...