Drive guest satisfaction as a Global Reservations Supervisor with Pursuit, located in Alberta, Canada. Lead a team dedicated to exceptional service in a hybrid work environment.
In this exciting full-time role, you will manage a team of reservation agents, ensuring operational excellence and compliance across multiple channels. Your leadership will play an essential part in shaping a pioneering global contact center, all while enhancing guest experiences through effective training and performance monitoring.
Key Responsibilities:
• Develop and support a team of Reservation Agents
• Oversee scheduling and monitor real-time service demands
• Model exceptional service during peak guest interactions
• Utilize KPIs to assess and improve performance metrics
• Aid in transitioning to a global operational model
Requirements:
• 3+ years in guest service or contact center environments
• Prior experience in a leadership position
• Strong communication skills acros...