QA Lead Calibrator- Call Center (Portuguese and English Speaking) 

_____________________________________________________________________________________________________________________________________________

Location: Lima, PE

Type: Full-time

Department: Customer Operations

_____________________________________________________________________________________________________________________________________________

Summary

We are seeking a detail-oriented, proactive, and collaborative Lead Calibrator (Portuguese and English Advanced) to join our Quality team. The ideal candidate will be bilingual (English and Spanish), experienced in quality assurance within BPO/KPO environments, and skilled at leading calibration sessions that drive alignment, consistency, and performance excellence.

Responsibilities