Drive quality in fibre installations as a Quality Assurance Manager. Conduct inspections, engage customers, and create satisfying experiences while recommending products that meet their needs.
Taking on a vital role, you'll oversee quality assurance efforts for fibre installations throughout Quebec. You'll engage directly with customers after installations to gauge satisfaction and address concerns promptly. This position entails validating technical performance and installation quality while recommending potential improvements and upselling company services that enhance customer value.
Key Responsibilities:
• Conduct quality assessments of fibre installations
• Address customer satisfaction through proactive engagement
• Ensure technical performance and installation standards
• Identify quality improvement opportunities and train teams
• Track key quality metrics and customer feedback
Requirements:
• Minimum of 5 years in field service quality or related are...