DFX5 is an AWS Advanced Consulting Partner headquartered in Miami, FL, with operations across Latin America. Founded in 1998, we specialize in Amazon Connect contact center implementations, Agentic AI solutions, customer experience modernization, cloud transformation, managed services, and data analytics. Our clients are primarily banking and financial services institutions across LATAM. We are ranked among Inc. 5000's fastest-growing companies with 1,583% revenue growth. DFX5 is expanding its Quality Assurance department and seeking talented engineers to build something meaningful from the ground up.

THE ROLE

DFX5 is building its Quality Assurance department from scratch and needs the person who will define what that department looks like. This is not a role where you inherit a working system — you will design the processes, select the tools, write the standards, and hire the team. You will own QA discipline across Amazon Connect contact center implementations,...