DESCRIPTION
The Quality Control Manager plays an essential role within AMZL ACES.
This position is responsible for overseeing and executing quality assurance and control (QAQC) processes throughout the processes of a package in the Last Mile Operations.
Key job responsibilities
- Ensure that all Standard Operation Procedures (SOP's) are up to date and available in Policy 2.0 at all times.
- Standard Audit Tool (SAT) monthly coordination
- Complete daily routines in the field of address data quality with the aim to improve delivery quality.
- Perform audits, assessments and deep dives of field processes and procedures.
- Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement.
- Communicate any quality problems or concerns that are impacting the customer experience.
BASIC QUALIFICATIONS
- Bachelor's degree in Engineering, Administration or similar with continuous improvement methodology knowledg...