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About This Opportunity
The Role
Quality Analyst plays an active role in evaluating platform results and coaching evaluators performance.
What You’ll Do
Audit calls and processes to identify gaps Coach supervisors one-on-one providing strengths and opportunities on scoring methodConduct calibrations with evaluators to ensure consistencyAudits different platforms based on need to ensure client expectations are being metWork with other analyst to propose process improvements to improve overall qualityTeach new supervisors the quality system and scoring methodWorks with the Client Experience Team’s mailbox for client requestsSupport additional initiatives and efforts of the QA team as necessaryWhat You’ll Bring
· Dedicated to meeting the expectations and requirements of internal and external customers. Ability to establish and maintain effective relationships by gaining trust and respect throu...