Field Early Warning procedure
Detect field claim spikes with FEW triangles, analyze factors, create red flag until 15th of each month.
Link VIM with Red flag within 48h: with VIM if known issue or VIM FEW to ensure the quick collection of the Right parts.
Monitor the 3MIS claims for each claim category and confirm efficiency of containment actions.
Maintain customer part number in WINGS to ensure compliance with Valeo product hierarchy.
Field returns analysis
Warranty return sample must be secured, follow the Valeo warranty part analysis procedure, comply with Customer and Valeo Warranty QRQC requirement including respect of timing.
OEM, Dealer and End user interface
Should be able to interface with OEM quality and service team, Dealer and End user to support the warranty concern, and to collect associated detailed field data.
Presently logically to customer as required.
Defining the warranty liability with Customer
Technically analyze the...