Elevate user experience at Questrade Financial Group as a Senior Enablement Specialist. Use AI tools to streamline documentation and empower support teams in a collaborative, hybrid work environment.
As a key contributor, you will link product innovation with frontline execution, transforming complex workflows into user-friendly documentation. The role involves overseeing internal knowledge bases, managing content accuracy, and implementing readiness strategies for new features. Your focus will be on enhancing customer satisfaction through informed support teams.
Key Responsibilities:
• Own and ensure accuracy of knowledge base content
• Simplify workflows into internal guides for users
• Conduct audits and optimize content for searchability
• Create essential resources for feature launches
• Monitor data to proactively address knowledge gaps
Requirements:
• Completed post-secondary education in related fields
• 1-3 years in Project Coordination or Enablem...