Drive operational success as the Senior Manager of Everyday Banking at Questrade. This key leadership role focuses on enhancing banking services through innovative processes.
Reporting to the Director, you will be responsible for managing the operational integrity of various banking transactions, ensuring compliance, and leading a dynamic team. Your efforts will streamline services, improve efficiency, and support the overarching goals of Questrade Financial Group.
Key Responsibilities:
• Manage end-to-end payment operational lifecycle
• Lead onboarding and KYC/AML operational workflows
• Resolve payment discrepancies with high accuracy
• Drive automation initiatives for operational efficiency
• Maintain vendor relationships and SLA compliance
Requirements:
• 5-7+ years in Retail Banking Operations
• 5+ years of leadership experience
• Bachelor's degree in Business or Finance
• Expertise in the Canadian payments landscape
• Ability to design scala...