Join RBC as a Reconciliation Specialist in Bedford, Canada, where you'll ensure customer satisfaction through effective reconciliation processes. Leverage your finance expertise while focusing on operational excellence.
This full-time role is key in providing customer care by reconciling various processes and identifying discrepancies needing resolution. Collaborate with cross-functional teams while following RBC’s Code of Conduct and service standards.
Key Responsibilities:
• Conduct reconciliations in line with established SOPs
• Report true breaks promptly within SLA commitments
• Oversee regular data flows and troubleshoot inconsistencies
• Assist in managing incoming communications administratively
• Identify and suggest operational process improvements
Requirements:
• Microsoft Office proficiency is essential
• Strong organizational and decision-making skills
• Capable of exercising diplomacy with clients
• Knowledge of reconciliation and banki...