Position Summary

Reporting to the Senior Manager, Default Management, the Recovery Specialist will manage the early, low‑risk stages of default to ensure that the portfolio is maintained, and all aspects of the collection process are completed in accordance with Standard Operating Procedures. The role will lead by example, fostering healthy and effective relationships within and outside the bank, and play a critical frontline role in the bank’s early‑stage default management strategy by identifying and resolving potential risks before they evolve into high‑risk delinquency or losses.

Key Responsibilities

• Early Stage Delinquency Monitoring and Administrative Oversight
  • Monitor and manage a portfolio of low‑risk, early delinquent mortgage accounts, ensuring timely follow‑up and resolution to prevent escalation.
  • Identify and investigate early warning signs such as missed tax payments, lapsed insurance coverage, insolvency notices and seco...