Responsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance.
- Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered.
- Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services.
- Provide highest business value through effective management of IT resources (people, financial resources, and services) related to the function.
- Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function.
- Contribute to enabling operational excellence and continuous improvement in the Service quality across TT.
- Own and drive the delivery of the service ensuring delivery to SLA and Service contin...