Become a pivotal part of Reliance's HVAC service team as an Operations Manager. Focus on leadership, metrics, and customer relationships to drive performance.
Reliance is searching for an Operations Manager to lead our HVAC team with vision and determination. You will manage P&L targets, ensure staffing plans align with service commitments, and monitor operational metrics for continual improvement. Your role will support both customer satisfaction and internal growth while fostering excellence in our service delivery.
Key Responsibilities:
• Measure and monitor operational performance metrics
• Collaborate with managers on effective budgeting strategies
• Coach technical teams to enhance engagement
• Negotiate with independent HVAC contractors
• Address customer inquiries promptly and professionally
Requirements:
• 3-5 years of progressively responsible operations management
• HVAC or water heater industry expertise required
• Highly effective communica...