Drive excellence in managed cloud services as a Cloud Platform Leader at NTT DATA, working remotely from Canada. Lead impactful service delivery across multiple sectors.
Based in Toronto, Ontario, this role emphasizes operational excellence and customer satisfaction through cloud and security solutions. Candidates must showcase extensive leadership experience in cloud platforms and a commitment to continuous improvement. Your contributions will be pivotal in shaping service operational strategies and customer relationships.
Key Responsibilities:
• Develop and maintain managed services strategy and catalog
• Lead teams in operational performance and service quality
• Define and implement KPIs for service contracts
• Oversee client onboarding and long-term account health
• Mentor and develop future service leaders within the organization
Requirements:
• 8–12+ years in EUC/Azure or related fields
• Significant experience in technical management
• Deep unde...