Become a key player at SOVRA as a Remote Customer Support Specialist, dedicated to enhancing the procurement process for government agencies. Your role will involve solving problems and ensuring high-quality client interactions.
Engaged in a contract lasting 12-18 months, you will manage customer tickets, work alongside various internal teams, and maintain accurate CRM records. Your commitment to clear communication and detail will help drive efficient resolutions and customer satisfaction.
Key Responsibilities:
• Triage urgent customer tickets based on priorities
• Ensure timely responses and customer satisfaction
• Serve as a connector between clients and internal teams
• Improve processes and documentation for efficiency
• Keep reliable client information in the CRM
Requirements:
• 12-18 months experience in call center or help desk
• Bilingual in French and English
• Effective communication skills with clients
• Strong analytical capabilities to ...