Overview

We are looking for a Reservations and Cruise Consultant to join a fun, friendly team in Southwest London. You will be responsible for delivering high‑quality sales and service support via inbound and outbound calls.

Job Details

Both Land and Cruise departments are hiring, so if you have experience within the travel industry and GDS systems, please apply or reach out via email at [email protected].

Responsibilities

• Answer inbound calls promptly, ensuring all service level agreements (SLAs) are consistently met.


• Handle customer enquiries efficiently, professionally, and in line with company service standards.


• Provide accurate general and destination‑specific travel advice for worldwide and European travel products.


• Deliver an exceptional customer experience on every interaction.


• Demonstrate a strong sales focus, identifying customer needs a...