Elevate customer service excellence as a Retail Experience Lead with FIKA. Oversee daily operations while supervising staff and ensuring compliance with company standards.

In this role, you will open and close retail stores, ensuring cleanliness, product presentation, and high customer service levels. The Retail Experience Lead will guide team members, manage cash, and assist cashiers while fostering a positive store environment. This position directly impacts the customer experience and ensures company policies are upheld.

Key Responsibilities:
• Open and close the retail store, managing alarms
• Greet and assist customers to model exemplary service
• Provide in-depth product knowledge and relationship building
• Support team member onboarding and training activities
• Address customer complaints professionally and promptly

Requirements:
• Minimum 2 years of retail experience
• High school diploma or GED ...