The Role

The GM Retail Innovation Manager (RIM) role is to lead and support the GM Divisions’ Field Teams in implementing and evolving the Sales & Services Retailing Model and bring about an industry-leading experience for both our Dealers and Customers.

Role Responsibilities

• Lead and facilitate the CarBravo Digital Retail Platform (DRP) implementation at dealer level for territory.
• Maintain relationships with key staff including dealers and divisional field personnel, keeping them abreast of DRP Implementation progress, processes, important information, and training.
• Manage employee immersion process for Future Retail Model including DRP Integration.
• Oversee the introduction of Vehicle Ordering and Distribution, utilization of Fulfillment Centers, and Mobile Service+.
• Support Dealers with customer retention initiatives, profitability, inventory management, and problem resolution.
• Perform mo...