PURPOSE
The Team Lead serves as the third level escalation point for all customer billing and invoice issues. Serves as the liaison between the customer, our sales team and all other internal departments. Focuses on maintaining good rapport with customers and provides additional support to the team of Collectors. Actively monitors and resolves large past due balances, maintains accurate records and communication with the customers.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Performs collection duties associated with outstanding balances and delinquent accounts.
- Keeps detailed notes on customer accounts to ensure continued follow up for account resolution
- Meets KPI Standards as per the company procedures
- Handles all special invoicing and escalated accounts with high dollar balances and works with Sales and Operational Management to resolve
- Responsible for handling customer questions and complaints regarding invoicing.
- Keeps up to date on Operational departme...